Turnaround operations intelligence
Faster turnarounds. More on-time departures.
Terminal iQ cuts turnaround times, protects on-time performance, improves ramp safety, and lowers operational costs — with a live operations dashboard and a proactive AI that flags problems before they become delays.
−9 min
avg turnaround
+6 pts
on-time performance
40 min
earlier conflict detection
−18%
delay-driven cost
No integration required to evaluate — the demo models a full airport bank.
| Flight | Gate | STD | Bottleneck | Risk |
|---|---|---|---|---|
| AA238DFW→OAK | B7 | 08:23 | Fueling | 100 · Critical |
| WN417PHX→SFO | B6 | 08:32 | Cabin cleaning | 66 · High Risk |
| WN233LAS→SEA | B8 | 08:13 | Baggage loading | 63 · High Risk |
| UA912SFO→DEN | B10 | 09:31 | — | 63 · High Risk |
| UA1584DEN→DFW | B7 | 09:46 | — | 55 · High Risk |
| UA689SFO→ORD | B9 | 08:27 | Taxi | 55 · High Risk |
Trusted by airport operations teams
Platform
Everything the OCC needs on one board
Built to feel like the software already on the wall of an operations control center — dark, dense, and readable from across the room.
Turnaround risk engine
Weighted scoring across fueling, crew, gates, weather, and 12 more factors produces a live 0–100 risk score, miss probability, and estimated delay for every tail on the field.
Live operations board
Every active flight with ETA, ATA, STD, projected pushback, turnaround progress, current bottleneck, and the single action that protects the departure slot.
Gate conflict detection
Occupancy timelines project stand overlaps hours ahead, quantify the overlap in minutes, and recommend reassignments before an inbound holds on the taxiway.
Proactive AI, not a chatbot
The AI flags issues before they become problems: “AA432 is likely to miss its pushback window,” “Reassign the fuel truck to B7 to avoid a delay.” Every insight comes with the reasoning and the action that protects the slot.
Natural language queries
Ask in plain English: “Show me every flight delayed more than 15 minutes,” “Why is Gate B7 running behind?” Answers are grounded in your live board data, never generic.
Turnaround task tracker
Fueling, baggage, catering, cleaning, boarding, dispatch — 19 milestones per flight tracked against targets in one place, with dependencies and blockers modeled explicitly.
Operational alert center
Gate conflicts, crew shortages, fuel truck delays, missed SLAs, and weather windows — severity-ranked, acknowledgeable, and wired to role-based permissions.
Analytics & reporting
Turnaround time trends, delay cause breakdowns, equipment and crew utilization, OTP tracking — the dashboards management asks for, plus one-click branded PDF delay reports.
Executive delay reports
One-click branded PDFs with root cause analysis, task-level breakdown, risk composition, and recommendations — ready for the morning ops review.
How it works
From arrival to pushback, watched end to end
Connect your operation
Feed flight schedules, gate plans, and crew rosters through the API or manage them directly. Demo mode ships with a full airport bank out of the box.
The engine watches every turnaround
Nineteen coordinated tasks per flight — marshalling to pushback — are tracked against targets, with dependencies and blocking issues modeled explicitly.
Risk surfaces before it cascades
Weighted risk events roll up into a score, category, and miss probability. A departure trending critical is flagged while there is still time to act.
Teams act on ranked recommendations
Move a fuel crew, resequence catering, request an alternate gate, escalate to the duty manager — each recommendation explains why, so decisions are fast.
AI prediction engine
Transparent risk, traceable to a cause
Every risk point comes from a named operational event with a fixed weight. The engine rolls them into a score, category, probability of missing the departure slot, estimated delay minutes, and a confidence rating — so a duty manager never has to argue with a black box.
- Risk score 0–100 with four operational categories
- Probability of missing departure and estimated delay minutes
- Primary cause, secondary causes, and confidence %
- Recommendations ranked by what protects the slot
Weighted risk events (excerpt)
- +30Gate conflict
- +30Gate occupied
- +25Crew unavailable
- +20Fuel delay
- +18Schedule compression
- +15Late arrival
- +15Late inbound aircraft
- +14Equipment unavailable
- +12Cleaning delayed
Weights are tunable per station on Enterprise plans.
Ground operations dashboard
The whole bank at a glance
Flights active & at risk
with the current bottleneck for each
Gate utilization
occupancy timeline with conflict countdowns
Crew readiness
availability and utilization per unit
Live alerts & activity
severity-ranked, acknowledgeable
Built for every role on the ramp
One operation, four views
Ramp agents, operations managers, airline station managers, and airport leadership each see the version of the board built for their decisions.
Ramp agents
Their flights, their tasks, their gates — a focused queue of what needs to happen next on the stand, with nothing else in the way.
Operations managers
The full board: risk-ranked departures, proactive AI insights, gate conflicts, crew allocation, and the alert center.
Airline station managers
Carrier-filtered performance: their bank's turnarounds, delay causes, connection exposure, and exportable delay reports.
Airport leadership
Outcomes at a glance: OTP, average turnaround, cost of delay, and trend lines — without the operational noise.
Integrations
Works with the systems you already run
Terminal iQ connects to your existing operational stack — no rip-and-replace. Most stations are live within two weeks.
Flight information systems
AODB / FIDS schedules & status
Gate management
stand allocation & occupancy plans
Weather data
METAR / TAF & lightning holds
Crew rostering
staff availability & assignments
Baggage systems
BHS milestones & load status
Operational databases
REST API, webhooks & CSV import
On the roadmap · Computer vision
Ramp safety, seen by cameras
The next frontier for Terminal iQ is vision on the ramp: the cameras your stands already have, watching for the safety events humans miss — and feeding them straight into the same risk engine and alert center.
- Foreign object debris (FOD) detection on stands and taxi lanes
- Missing safety cone and equipment staging checks at aircraft arrival
- PPE compliance monitoring for ramp personnel
- Unsafe vehicle positioning alerts inside the equipment restraint area
In development with design partners. Ask about the early-access program.
What operations teams say
Minutes saved, slots protected
“We caught a gate conflict 40 minutes before it would have put an A320 in a holding pattern. That one save paid for the quarter.”
Director of Airport Operations
Mid-size international airport
“The risk score is the first thing our duty managers check now. It turned turnaround management from reactive firefighting into a planned sequence.”
VP Ground Operations
Regional airline, 120 daily departures
“Our handlers finally see the same picture as the OCC. Task-level accountability cut our average turnaround by nine minutes.”
Station Manager
Ground handling company
Pricing
Priced per station, not per seat
| Feature | Starter | Pro | Enterprise |
|---|---|---|---|
| Live flight operations board | |||
| Turnaround task tracking (19 tasks) | |||
| Risk prediction engine | Basic scoring | Full engine | Full engine + tuning |
| Gate conflict detection | |||
| AI operations assistant | |||
| PDF delay reports | 5 / month | Unlimited | Unlimited + branding |
| Roles & permissions | 3 roles | 5 roles | Custom RBAC + SSO |
| Stations included | 1 | Up to 3 | Unlimited |
| API & data export | |||
| Support | Priority | 24/7 + dedicated CSM |
FAQ
Common questions
How does the risk engine work?+
It is a transparent, weighted rules engine — not a black box. Operational events (late arrival +15, fuel delay +20, crew missing +25, gate conflict +30, weather +10, and eleven more) accumulate into a 0–100 score with a category, miss probability, estimated delay, and confidence rating. Every point is traceable to a cause your team can act on.
Do we need to integrate our systems before we see value?+
No. Terminal iQ ships with a demo mode that models a full airport bank. For production, flight schedules, gates, and crews load through the API or CSV import; most stations are live within two weeks.
Who is Terminal iQ built for?+
Airport operations control centers, ground handling companies, FBOs, charter operators, and regional airlines — any team accountable for turning aircraft on time.
How are roles and permissions handled?+
Five roles ship out of the box: Admin, Operations Manager, Ground Supervisor, Ground Crew, and Viewer. Permissions gate alert acknowledgment, task edits, gate changes, report exports, and user management. Enterprise adds custom RBAC and SSO.
Is the AI assistant sending our data to a third party?+
The assistant answers exclusively from your operational board data. Nothing leaves your tenant, and every answer cites the flights, gates, and tasks it reasoned over.
Can we export reports for airline and airport stakeholders?+
Yes — one-click branded PDF delay reports with flight summary, timeline, root cause analysis, task breakdown, and recommendations, exportable per flight or per bank.
See your next bank on the board
Thirty minutes with our operations team, on your schedule. We will walk your busiest bank through the risk engine live.